Contact
Reach the right person the first time
Four different things get routed four different ways. Pick the one that matches what you need — it gets to someone who can actually act on it faster.
Sales and plans
Questions about which plan fits, migrating from another tool, volume beyond the Enterprise limits, or self-hosting.
Product support
Something not behaving as documented, a provider that will not connect, or a mailbox that will not send. Support level follows your plan: email on Starter, email and chat on Professional, a dedicated manager on Enterprise.
Data and privacy requests
Access, correction or erasure requests, sub-processor lists, and data processing agreements. If you received an email sent through the platform, the privacy policy explains exactly who is responsible and how to stop it.
Security disclosure
Report a suspected vulnerability. Please give us a reasonable window to investigate and fix before disclosing publicly, and do not access or modify data that is not yours while testing.
Answers you can get right now
Most questions we receive are already answered in writing, and reading takes less time than waiting for a reply.